KROGER INVESTIGATION

Did Kroger Add Mandatory Fees to Your Grocery Delivery Order?

AT A GLANCE:

WHO?

Consumers in Alabama, Arkansas, Georgia, Illinois, Indiana, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Ohio, South Carolina, Tennessee, Texas, Virginia, and West Virginia who placed grocery delivery orders through the Kroger website or mobile app.

WHAT?

Kroger allegedly advertised grocery delivery purchases using headline prices while adding mandatory delivery-related charges later in the checkout process, including delivery fees, service charges, and preselected tips.

WHY DOES IT MATTER?

Consumers deserve to know the true cost of a purchase before reaching checkout. When mandatory charges are disclosed late in the ordering process, shoppers may end up paying more than expected. Consumers who paid these charges may be entitled to compensation.

What's Going On?

Consumers using Kroger’s website and mobile application can place grocery orders for home delivery. Throughout much of the shopping experience, customers may see the advertised prices of products and build their carts based on those amounts.

However, during checkout, Kroger allegedly adds additional delivery-related charges that can significantly increase the total cost of the order. These charges may include a Delivery Fee, a Service Charge, and a preselected tip that appears before the consumer affirmatively chooses whether to leave one.

The investigation is examining whether Kroger adequately disclosed these charges throughout the ordering process and whether consumers were provided clear notice of the full cost of delivery before reaching the final stages of checkout.

THINK YOU QUALIFY? CHECK TODAY! →

FAQs

What can I do?

If you qualify, you can bring a claim through arbitration—a legal process similar to court but often faster and more streamlined. Our legal partners will handle the process on your behalf.

So, this isn’t a lawsuit?

Correct. These are individual arbitration claims, not a class action or traditional lawsuit. It’s a common way to hold companies accountable when they’ve violated privacy or consumer protection laws.

What does this cost?

There are no upfront costs to you. Legal fees are only collected if your case is won or settled. If there is no recovery, you will not be responsible for any fees or costs.

Who am I signing up with?

We work with a number of established and respected law firms across the United States, all of whom work to secure compensation for people like you who may have had their privacy rights violated. This campaign is sponsored by Bryson Harris Suciu & DeMay PLLC.

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Submitting your information does not guarantee compensation or representation. Any potential claim must be reviewed and accepted by Bryson Harris Suciu & DeMay, PLLC. Compensation, if any, is not guaranteed and is contingent upon the outcome of the matter.