HARRIS TEETER INVESTIGATION

Did Harris Teeter Add Mandatory Fees to Your Grocery Delivery Order?

AT A GLANCE:

WHO?

Consumers in North Carolina, South Carolina, Virginia, Georgia, Florida, Maryland, Delaware, and Washington, D.C. who placed grocery delivery orders through the Harris Teeter website or mobile app.

WHAT?

Harris Teeter allegedly advertised grocery delivery purchases using headline prices while delaying disclosure of mandatory delivery-related charges until the final checkout stage.

WHY DOES IT MATTER?

Consumers deserve to know the true cost of a purchase before deciding to buy. When mandatory fees are disclosed only at checkout, shoppers may end up paying more than expected. Consumers who paid these charges may be entitled to compensation.

What's Going On?

Consumers shopping for grocery delivery through the Harris Teeter website or mobile application may see product prices throughout the shopping experience and add items to their cart based on those advertised amounts.

When reviewing the cart, shoppers may see a notation indicating that “Taxes & Fees” are still “TBD” and will be calculated during checkout. However, the existence and amount of mandatory delivery-related charges may not be disclosed until the final order summary stage.

At checkout, Harris Teeter allegedly adds mandatory charges that can significantly increase the cost of the order, including a Delivery Fee and a preselected tip amount that appears before the consumer affirmatively chooses whether to leave one. The investigation is examining whether these charges were adequately disclosed before consumers reached the final stage of the transaction.

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FAQs

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Correct. These are individual arbitration claims, not a class action or traditional lawsuit. It’s a common way to hold companies accountable when they’ve violated privacy or consumer protection laws.

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