SHAKE SHACK

Customers Who Ordered Delivery From Shake Shack May Have Paid Hidden Fees

AT A GLANCE:

WHO?

People who placed delivery orders through the Shake Shack mobile app or shakeshack.com.

WHAT?

Shake Shack may have added multiple mandatory fees during checkout that were not clearly disclosed when customers first saw menu prices.

WHY DOES IT MATTER?

Consumer protection laws prohibit companies from advertising prices and then adding unexpected mandatory charges later in the checkout process. If unlawful fees were added to delivery orders, customers may be entitled to compensation.

What's Going On?

Shake Shack advertises menu prices for burgers, fries, and other items directly inside the same app or website used to place delivery orders.

However, investigations suggest that additional mandatory charges may only appear later in the checkout process, after customers have selected items and entered delivery details. These charges can include a delivery fee, service fee, and in some cases a small order fee, which may significantly increase the total cost beyond the originally displayed menu prices.

Investigators are also examining whether Shake Shack’s tipping interface may use preselected tip amounts, potentially steering customers toward leaving a tip without clearly requiring an active choice.

Attorneys are now reviewing whether these practices could violate consumer protection laws related to hidden fees and deceptive checkout design.

THINK YOU QUALIFY? CHECK TODAY! →

FAQs

What can I do?

If you qualify, you can bring a claim through arbitration—a legal process similar to court but often faster and more streamlined. Our legal partners will handle the process on your behalf.

So, this isn’t a lawsuit?

Correct. These are individual arbitration claims, not a class action or traditional lawsuit. It’s a common way to hold companies accountable when they’ve violated privacy or consumer protection laws.

What does this cost?

There are no upfront costs to you. Legal fees are only collected if your case is won or settled. If there is no recovery, you will not be responsible for any fees or costs.

Who am I signing up with?

We work with a number of established and respected law firms across the United States, all of whom work to secure compensation for people like you who may have had their privacy rights violated. This campaign is sponsored by Bryson Harris Suciu & DeMay PLLC.