PANERA BREAD INVESTIGATION

Panera Bread Delivery Orders May Have Included Mandatory Fees

AT A GLANCE:

WHO?

Individuals who placed delivery orders through Panera Bread's mobile app or website within the past three years and were charged additional mandatory fees at checkout.

WHAT?

Panera Bread advertises menu items at headline prices but allegedly adds mandatory “Delivery” and “Convenience” fees during checkout. Customers also report that tip amounts are preselected at the final stage of the order process.

WHY DOES IT MATTER?

Consumers have the right to clear, upfront pricing. When additional charges or preselected tips are introduced late in the checkout process, customers may pay more than the advertised price — and may be entitled to compensation.

What's Going On?

Panera Bread promotes delivery orders through its mobile app and website using advertised menu prices. However, during checkout, customers report that additional mandatory charges — including a “Delivery Fee” and a “Convenience Fee” — are added to the total cost.

In addition some customers say that a tip amount is automatically preselected at the final stage of checkout, requiring users to manually change the amount if they wish to leave a different tip or no tip.

This case is investigating whether these checkout practices — including mandatory added fees and preselected tip amounts — were adequately disclosed to consumers before purchase.

THINK YOU QUALIFY? CHECK TODAY! →

FAQs

What can I do?

If you qualify, you can bring a claim through arbitration—a legal process similar to court but often faster and more streamlined. Our legal partners will handle the process on your behalf.

So, this isn’t a lawsuit?

Correct. These are individual arbitration claims, not a class action or traditional lawsuit. It’s a common way to hold companies accountable when they’ve violated privacy or consumer protection laws.

What does this cost?

There are no upfront costs to you. Legal fees are only collected if your case is won or settled. If there is no recovery, you will not be responsible for any fees or costs.

Who am I signing up with?

We work with a number of established and respected law firms across the United States, all of whom work to secure compensation for people like you who may have had their privacy rights violated. This campaign is sponsored by Bryson Harris Suciu & DeMay PLLC.